Massage etiquette and cancellation policies

Arriving Late

If you are later than the first 15 minutes for your appointment, it will be regarded as a NO SHOW, unless you have communicated otherwise.

Depending upon how late you arrive, your therapist will determine if there is enough time remaining for a treatment. Regardless of the length of the treatment received, you will be responsible for the entirety of the booked session.

Parking is easy in Ashperton, there is a layby opposite the clinic in which you can park, alternatively pull into the courtyard in front of the house.

Please be aware street parking in Hereford can be difficult to find, and either pay by card or have coins, allow enough time for this.

Cancellation Policy

At Unwind-clinic we understand disruptions happen occasionally in everyone’s life. Business meetings, project deadlines, and illness are just a few of the reasons why one needs to cancel an appointment. To be effective and fair to clients, and consideration to your therapist’s time, we have adopted the following policies:

24-hour advance notice is required when cancelling an appointment. This allows the opportunity to book someone else in for the cancelled appointment.

If you are unable to give the minimum 24-hours notice, and we are unable to fill your appointment with someone else, you will be charged the full amount of what would have been your treatment fee. It must be paid in full prior to your next treatment.

On the other hand, if we fill “your” appointment with somebody else, you will not be charged for the cancellation.

No Shows

Anyone who forgets or chooses to forgo their appointment time for whatever reason will be considered a “no-show” and will be charged in full for this “missed” appointment. Until payment is made any future treatments will not be booked

Terms and Conditions: Pilates related - classes & 1/1

By booking a Pilates class or one to one studio session with Lucia from Unwind-clinic either through BACS, card or cash, you are agreeing to the terms and conditions as set out below.

We want you to enjoy and benefit from your Pilates classes. The terms and conditions below are set out to help you do this and to safeguard our classes. By booking mat classes you will receive from us: Expert experienced teaching from fully a qualified Pilates teacher.

Limited group class size of 8 max. The benefit of our Virtual make up class facility, which you can participate in during the same block of classes. Class times available on the website. Due to the new guidelines, you need to provide your own mat and blocks for the classes.

Bookings made with UNWIND-CLINIC are final, no refunds or exchanges can be given, so please be sure of your purchase.

Your mat class or studio one-to-one session is not confirmed until we have received payment from you. If you choose to pay by BACS, card or cash, your place is only secure once we have received it and notified you of receipt.

All terms are monthly blocks, of Mat classes, once booked, are non-refundable, non-changeable and not transferable to another person. £36 per month to be paid in advance.

Studio one-to-one sessions, be they one-off or a block, once purchased, are non-refundable, non-changeable and not transferable to another person.

These terms are applicable to everyone in all circumstances. Thank you for your understanding.

Tardiness & Eating

If you arrive late you will do the warm-up to prepare you for the rest of the class

Please wear comfy, stretchy clothes and socks. If possible, bring a bottle of water.

Please be advised that you should not eat a heavy meal before your class, allow at least 2 hours to elapse after eating, but make sure that you are not hungry. You should not exercise under the influence of alcohol or drugs or painkillers. Do not attend Pilates class if you are feeling fatigued or ill.

See GP

Pilates exercises are very safe but, as with all forms of physical exercise, it is prudent to consult your doctor before starting Pilates classes. These sessions are not a substitute for medical advice or treatment. If you have any doubts about the suitability of the exercises, it is prudent to consult your medical practitioner/doctor.

Lucia can accept no liability for personal injury related to participation in a session if: your doctor has, on health grounds advised you against such exercise; you have been advised to consult with your GP or Women’s Health specialist before participating; you fail to observe instructions on safety or technique; and such injury is caused by the negligence of another participant.

Ability to exercise

Please advise Lucia before commencing any session of, for any reason, your health or your ability to exercise changes. It is inadvisable to do Pilates before 12 weeks of pregnancy, unless by special arrangement with Lucia.

It is also wise to wait 6 weeks after the birth before resuming Pilates (speak to Lucia if you wish to start back sooner, and visit a Women’s Health Specialist).

Listen to your body

In class, exercise should be performed at a pace that feels comfortable for you.

Pain is the body’s warning system and should not be ignored. Please inform Lucia immediately if you feel any discomfort during a session; and if you felt any discomfort after a previous session.

Pilates exercises involve hands-on correction and consent for Lucia to work in this way. If not PLEASE raise this with Lucia.